Shipping Policy

Order Processing

All orders are processed and shipped from Ottawa, Canada.
Please allow 1–3 business days for order processing before shipment.

Because many Maison Novey pieces are handmade, vintage, or carefully packaged, processing times may occasionally vary.

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Shipping Rates

Shipping costs are calculated at checkout based on the destination, package weight, and shipping carrier rates.

Customers will see the final shipping cost before completing their purchase.

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Domestic Shipping (Canada)

Orders within Canada are shipped through Canada Post or other reliable carriers.

Estimated delivery time:
3–10 business days

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International Shipping

Maison Novey offers international shipping to select destinations.

Estimated delivery time:
10–20 business days

Please note:

• Delivery times may vary depending on the destination country and customs processing.

• Customers are responsible for any customs duties, taxes, or import fees required by their country.

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Shipping Delays

Maison Novey is not responsible for shipping delays caused by:

• Shipping carriers

• Customs processing

• Weather or transportation disruptions

• Incorrect shipping information provided by the customer

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Incorrect Address

Please ensure your shipping information is accurate at checkout. Maison Novey is not responsible for packages delivered to an incorrect address provided by the customer.